Privacy Policy
AquaFly Exterior Home Care ("AquaFly," "we," "us," or "our") provides soft washing, pressure washing, and window cleaning services in Forney, Rockwall, Sunnyvale, Mesquite, Crandall, and Terrell, Texas. This Privacy Policy explains what information we collect through our website at twinaquafly.com and in the course of providing our services, how we use it, and the choices you have.
1. Information We Collect
Information you give us. When you request a free quote, call us, or communicate with us, we may collect your name, phone number, email address, property address, and details about the services you are interested in.
Information collected automatically. Like most websites, we may receive basic technical information when you visit — such as your browser type, device type, pages viewed, and approximate location — through our website hosting and analytics tools.
2. How We Use Your Information
- To prepare and send you a quote for our services.
- To schedule, confirm, perform, and follow up on service appointments.
- To respond to your questions and requests.
- To send appointment reminders, service updates, and, if you have opted in, occasional offers.
- To improve our website and services.
- To comply with legal obligations.
3. Text Messaging (SMS)
If you provide your phone number and consent to receive text messages from us (for example, by submitting our quote form or texting us first), we may send you messages related to your quote, scheduling, and services. Message frequency varies. Message and data rates may apply.
- Reply STOP at any time to opt out of text messages.
- Reply HELP for help, or contact us at ricky@twinaquafly.com or (469) 275-3780.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All SMS opt-in data and consent are never shared with, sold to, or transferred to any third party.
4. How We Share Information
We do not sell your personal information. We share it only with:
- Service providers that help us run our business — such as our customer-management, scheduling, and messaging platform, website hosting, and payment processing — and only as needed to provide our services.
- Legal authorities, if required by law or to protect our rights, customers, or the public.
5. Data Retention and Security
We keep your information only as long as needed for the purposes described above — for example, to maintain your service history — or as required by law. We use reasonable administrative and technical safeguards to protect it, though no method of transmission or storage is completely secure.
6. Your Choices
- You may opt out of text messages at any time by replying STOP.
- You may unsubscribe from marketing emails using the link in any such email.
- You may request access to, correction of, or deletion of your personal information by emailing ricky@twinaquafly.com.
7. Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be posted on this page with its effective date.
9. Contact Us
AquaFly Exterior Home Care
Forney, TX
Phone: (469) 275-3780
Email: ricky@twinaquafly.com